Welcome to Shaun Luttin's public notebook. It contains rough, practical notes. The guiding idea is that, despite what marketing tells us, there are no experts at anything. Sharing our half-baked ideas helps everyone. We're all just muddling thru. Find out more about our work at bigfont.ca.
Contents tagged with business
Confidentiality. Avoid talking about your clients' business and especially avoid talking about your clients' plans. Instead, speak in vague terms. E.g. Saying "I am exploring multiple opportunities … more
I’ve been asking friends how to bill for project cancellation/delay. It is a tough situation for both the client and the contractor. Cancellation: A company hires a carpenter to build a table and six … more
Client: We’d like you to offer you between <lower figure> and <upper figure>. You: Repeat the upper figure. Be quiet for up to 30-seconds. Appear lost in thought. After a second offer, … more