If we receive a “Secure Connection Failed” message when we try to enter the SmartSSL control panel, then we do not have the Authentication Certificate in the browser. So, we need to import one. If we already have one backed up somewhere, we can import it as follows:
- Firefox > Options/Tools
- Advanced > Certificates > View Certificates
- Your certificates > Import > Choose the .p12 file
- Enter its password.
- Now you can “Authenticate”
We keep a backup of our .p12 files in a USB stick.